ISCC – International Sustainability and Carbon Certification is one of the leading certification systems for sustainability, traceability and the reduction of greenhouse gas emissions. More than 5.000 companies in over 100 countries worldwide use the ISCC System. ISCC covers all sustainable feedstocks, including agricultural and forestry biomass, circular materials and renewables. As a no-deforestation standard with a strong commitment to protect forests, high-carbon stock lands and biodiversity, ISCC strives for a world where biomass and other raw materials are produced in an environmentally, socially and economically sustainable manner.
At ISCC we are a close team of highly motivated, supportive and committed young professionals with a multitude of backgrounds. Due to the continued growth, we are looking for at least one more Sustainability Support Manager to support our Sustainability Certification Team. If you feel we are a fit, we are looking forward to welcoming you in our team at the ISCC head office in Cologne.
You will be the first point of contact for our certification system users and other stakeholders such as certification bodies
You will efficiently manage inquiries by system users via email, phone or video-call
To enable a standardized and smooth system user experience you will create and optimize FAQs, text modules and best practice documentation
You will define and monitor KPIs to evaluate the support process
You will design and initiate measures to continuously improve our system user support processes
You will support ongoing projects, including topics like biofuels, agroforestry, waste & residue management etc.
What we offer
Flexible working times
Professional development opportunities
Free coffee, tea, water and fruits
Central & modern office
Public transport ticket
University degree in business management, economics, law, environmental or sustainability studies, or similar
Proven professional experience in high-level customer support
Very strong presentation skills as well as the ability to explain complex issues in simple terms and to prepare professional presentations according to target group
Excellent communication skills in an international environment with stakeholders at all levels combined with a calm and supportive attitude
Excellent language skills in German and English (both written and spoken), additional language skills will be of advantage
Excellent research and copy-writing skills
General IT proficiency and very good working knowledge in databases and MS Office
A high degree of initiative and very good
decision-making ability combined with an independent working style and pragmatic, hands-on attitude
Willingness to contribute to the continuous improvement process and to drive change
Willingness and ability to travel internationally
Ready to join our team?
Then we would be happy to hear from you soon! Please apply to the link below with a brief cover letter, CV and any relevant certificates.
We are looking forward to your application and hope to welcome you in our team soon!
We are a company with equal opportunities for everyone and encourage applications from all suitably qualified candidates regardless of age, race, gender or any other criteria that is not a professional qualification for an open position.
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